Saturday, November 17, 2018


PLAZA 66, SHANGHAI
恒隆广场 ‧ 上海

ABOUT HANG LUNG PROPERTIES
Hang Lung Properties Limited (stock code: 00101), a constituent stock of the Hang Seng Index, Hang Seng SCHK High Dividend Low Volatility Index, Hang Seng Low Volatility Index, Hang Seng Corporate Sustainability Index in Hong Kong, and the Dow Jones Sustainability Asia Pacific Index, is a leading real estate developer operating in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, the Company has progressively branched out into the Mainland since the 1990s, with our distinctive footprint now fully established in Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, and Wuhan, with all 10 Mainland projects carrying the “66” brand. In May 2018, Hang Lung won an auction for a prime plot of land in Hangzhou, marking the Company’s expansion to its ninth Mainland city. As Hang Lung’s business continues to grow, the Company is set to develop into a highly admired national commercial property developer in China.

PLAZA 66 IN SHANGHAI
An iconic landmark in Shanghai, Plaza 66 has firmly established itself as being at the pinnacle of the Mainland luxury commercial property market since opening for business in 2001. It has been the richly deserved recipient of a host of awards, positioning it among the most successful commercial complexes in mainland China. Plaza 66 is now widely regarded as the centerpiece of Shanghai’s luxury fashion and lifestyle world. The 5-storey mall houses over 100 world-renowned luxury brands with a tenant mix that represents a kaleidoscope of the world’s most prestigious brands.

Soaring 66 and 48 stories respectively, the two much-admired office towers are occupied by prominent local and international corporations in the information technology and fashion industries. Along with an extensive asset enhancement program implemented to upgrade its shopping environment and facilities, Plaza 66 has launched a series of marketing initiatives, the customer relationship management program HOUSE 66, and a menu of exclusive services to further strengthen its unique positioning as Shanghai’s Home to Luxury.

VISION AND MISSION
We uphold Hang Lung’s company ethos of “We Do It Right”. This extends well beyond our core businesses to cover our people-centric attitude towards our customers and staff. Plaza 66 attaches great importance to the physical and mental wellbeing, training and development of our staff to ensure the continuous growth of each member of our Company’s most valuable asset.

CONNECTING WITH EMPLOYEES
We treasure highly the views and opinions of our staff, encouraging them at all levels and departments to share their views by means of diversified communication channels. These include the monthly newsletter Connections, the intranet, WeShare on WeChat and other platforms such as breakfast meetings and birthday parties.

To maintaining an effective two-way communication channel, staff briefings are held twice a year. At these sessions, Management elaborates directly to staff on the Company’s achievements, financial results and strategic priorities. In addition, Q&A sessions have proved fruitful in gathering staff opinions.

CARING FOR OUR STAFF
We conduct programs to promote the physical and mental wellbeing of our staff and encourage them to pursue a healthy work-life balance. We strive to offer a wealth of benefits and activities that reach out to every staff member.

We have held food festivals with a variety of themes and festive menus. Our staff also enjoy the nutritious delicacies provided in the hygienic environment of the staff canteen. On occasions like the staff thankful day, summer solstice and other traditional festivals, the Management presents memorable gifts to staff as a token of appreciation for their contributions.

We have also held weekly badminton sessions, sports contests, “Hang Lung’s Got Talent” shows, annual dinners and health talks, all designed to promote a work-life balance for staff and give them opportunities to showcase their talents.

In addition, Plaza 66 offers competitive and comprehensive remuneration packages along with welfare benefits that include maternity allowances, birthday rewards and medical insurance. As a family-friendly practice, designated breast-feeding rooms are provided for the convenience and safety of nursing mothers.

SERVING OUR COMMUNITY
The Hang Lung As One Volunteer Team has been established at Plaza 66 since 2012, focusing on youth development, elderly services and environmental protection. We provide our staff members with the chance to show care for the community where we are located while also enhancing business value. With the dedication of our staff, we have organized more than 30 activities and have to date contributed a total of 4,000 volunteering hours.

EMPHASIS ON STAFF DEVELOPMENT
With the goal of building a superbly professional, dedicated and passionate team, we provide a rich diversity of development and training programs. These empower our staff to fulfill their potential and creativity by fostering their skills and performance in the most imaginative and sustainable manner possible.

As part of our orientation program for new recruits, the “Hang Lung Challenge” helps them understand and appreciate the business and culture of the Company and adapt efficiently to the working environment.

Our “Customer Service Program” equips frontline staff with the latest customer service skills and professional knowledge of property management to enable them to provide the highest quality service to our customers.

To cater for the diversified needs of our staff, we provide a series of training programs covering Supervisory Management, Leadership with Impact, Time Management, Just-in-Time Coaching, and team building activities. The e-learning facilities “e-Academy66”also allows staff to study anytime and anywhere.

Apart from in-house training programs, training sponsorships are another effective channel for staff development. We devote our utmost efforts to encouraging and motivating our staff to strive for excellence as well as assisting them to realize their full potential.

“We Do It Right” is more than a slogan — It is our unfaltering commitment to all members of our staff.

关于恒隆地产
恒隆地产有限公司(股票代号:00101)是香港和内地的顶级地产发展商之一,于香港上市并为恒生综合指数、恒生港股通高股息低波动指数、恒生低波幅指数成份股、恒生可持续发展企业指数系列,及道琼斯可持续发展亚太指数的成份股之一。恒隆在香港拥有庞大的投资物业组合,并在1990年代起逐步拓展内地市场,公司目前已成功进入上海、沈阳、济南、无锡、天津、大连、昆明及武汉的市场,旗下内地10个项目均以〝恒隆广场〞命名。恒隆于2018年5月投得位于杭州市的黄金地块,标志公司的版图成功拓展至第九个内地城市。随着未来进一步发展,恒隆地产正努力开创前景,矢志发展成为一家备受尊崇的全国性商业地产发展商。

恒隆广场 • 上海
上海的恒隆广场以Home to Luxury为定位,引领高端时尚潮流,是新一代高净值人群娱乐消闲的必到之所。自2001年开业以来, 一直是屹立上海的瞩目地标,更曾被评为中国商业发展最成功的项目之一。

恒隆广场是上海人所熟知的奢侈品高地,五层高的购物商场云集了世界100多个知名奢侈品牌,租户名单仿如一本"品牌名人录";而连接购物商场的两幢分别楼高66层及48层的办公楼,同样被誉为知名国际甲级商厦,深受跨国公司、资讯科技及时装企业欢迎。

配合资产优化计划的完工,商场环境及设施的大幅度升级,恒隆广场将透过一系列市场推广策略、顾客关系管理计划「恒隆会」及尊尚服务等,在其市场龙头地位之上再创新的里程。

愿景和使命
在秉承恒隆的营运宗旨〝只选好的 只做对的〞,这不仅是我们的核心价值, 也体现在我们『以客为本』的理念及关怀员工的态度。恒隆广场重视员工身心健康发展、培训及发展,使各员工成为企业最有价值的资产。

员工沟通:注重沟通管道多样化
我们非常重视员工的宝贵意见,并打造了多元化、立体化的沟通渠道。
员工可通过内部月刊《连系恒隆》、内部网络、WeShare微信平台等渠道, 及时且全面地了解公司动态;我们还有早餐会,星座生日会等各类活动平台,跨部门、跨职级的同事也得以互相交流、分享感受。

每年,我们举行两次业绩简报会,员工可与管理层交流,了解公司业绩成果、发展方向,管理层更会回答员工的问题、收集员工的建议和意见。我们开放,坦诚的态度,让同事深刻感受到公司对他们的重视。

关怀员工:注重工作与生活的平衡
我们致力于促进员工身心健康,并以〝平衡生活和工作〞为目标提供了多样化的福利和活动,让每一位恒隆的员工感受到公司的关怀。

员工餐厅〝恒隆小馆〞深受员工喜爱,不仅提供卫生、健康、可口的佳肴,还定期举办各种主题美食节、节日特供餐;

每周羽毛球活动、运动比赛、才艺比赛〝恒隆明星赛〞、年宴、健康讲座等各种活动,员工们总能在自己喜爱的活动中,尽情展示自己的风采;

在员工感谢日、〝大暑送清凉〞、及传统节日,管理层也会为员工送上节日问候和礼品,以感谢员工们的辛勤工作;

除此之外,公司还提供完善而富竞争力的薪酬及福利组合,设立生育津贴、生日礼金、医疗保险等多项福利措施,为在哺乳期内的员工设置专门的哺乳室,照顾女员工的家庭需要。

社会责任:注重实现社会价值
自2012年起,恒隆广场成立了义工队,主要以青少年发展,长者服务和推广环保信息为服务重点,至今已成功举办了30余项义工活动,志愿服务时数接近4,000小时,我们的员工在参加各项义工活动中收获良多,实现了他们更高的社会价值。

职业发展:注重员工个人提升
恒隆广场为建立一支专业、敬业、乐业的团队,我们制定了广泛和多元化的发展和培训计划,通过创新的发展课程,释放员工的潜能。

新入职的员工,我们设立了〝恒隆挑战日〞等迎新课程,帮助员工了解公司, 快速融入;

我们为前线服务同事度身定制了〝恒隆星级客户服务培训课程〞。员工可全面掌握工作时面对客户所需的技巧和物业管理的专业知识,帮助他们提升自我能力,担任更具挑战性的职务,为顾客提供更卓越优质的客户服务;

配合员工不同成长阶段,我们亦设立了多个培训及发展项目,例如〝督导管理课程〞、〝领导力课程〞、〝时间管理〞、〝问题的分析和解决〞、团队建设活动等,以确保员工具备所需技能,与时俱进,迅速和自信地履行工作职责;

我们的培训课程不仅限于课堂上课形式,我们还通过内部网上学习平台 “eAcademy 66”,让同事可随时随地学习。

根据不同岗位的专业需求,员工亦可根据需要向公司申请进修资助。我们鼓励员工追求卓越,并积极寻求纵向、横向多方面发展,让员工能在职业生涯发挥最大的潜力并充实自我。

“只选好的 只做对的”不单是我们的核心业务所系,更是我们对员工的承诺、坚持。

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