Wednesday, April 1, 2020


Hang Lung Properties Limited is a leading real estate developer operating in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, the Company has progressively branched out into the Mainland since the 1990s, with our distinctive footprint now fully established in Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan and Hangzhou, with all the Mainland projects carrying the “66” brand. As Hang Lung’s business continues to grow, the Company is set to develop into a highly admired national commercial property developer in China.

GRAND GATEWAY 66 IN SHANGHAI
A popular hot spot in the center of Xujiahui, Grand Gateway 66 is ideally situated atop Xujiahui Station, Shanghai’s largest metro station. Grand Gateway 66 draws on an unparalleled pedestrian flow and creates a unique synergy of shopping, dining, entertainment, working, and living in a one-stop, integrated complex “where wonders converge”.

Vibrancy is at its most energetic as the subway meets Grand Gateway 66 at Xujiahui station, where three metro lines converge, seamlessly connecting the teeming metropolis with our six-story shopping mall, two world-class office towers, and high-end serviced apartments. As Shanghai’s landmark destination for fashion and food, and leisure and lifestyle, the mall incorporates a diverse line-up of brands covering a Cineplex featuring state-of-the-art technology, a rich array of international food and beverage outlets, and a cluster of fresh, premium fashion and accessories labels, together offering a sophisticated urban shopping experience.

In 2017, Grand Gateway 66 commenced a phase-by-phase rejuvenation project, bringing large-scale infrastructure upgrades that will further improve connectivity within the retail complex and between Grand Gateway 66 and the city at large side by side with all-new tailored spaces for luxury retail experiences and the arrival of exciting, superior brands. With the progressive optimization matching the aspirations of Shanghai people, the development’s status as Shanghai’s modern and sophisticated landmark commercial complex will only be further enhanced.

VISION AND MISSION
“We Do It Right” is a principle that extends beyond our core business and embraces the initiatives we undertake on behalf of our staff, the community and the environment. We believe this is fundamental to our success and helps us win the trust of public.

We illustrate the vision, insights, experience, quality and care that we bring to all our world-class projects in mainland China and Hong Kong to create unmatched value for our cherished shareholders, tenants and customers. As we enter an exciting new phrase in our business expansion, we will continue to maintain our high standards in order to become the highly admired and leading national commercial property developer in Hong Kong and China.

CONNECTING WITH STAFF THROUGH MULTIPLE CHANNELS
Our staff get real-time updates on the company’s developments through a host of online and offline media, such as our internal monthly newsletter, Connections, the intranet, and the WeShare portal on WeChat. We value every opportunity for face-to-face interaction with our staff, including regular staff birthday parties and lunch meetings with management. As staff from different departments and ranks dialogue and share their views, the company benefits from their ideas and suggestions.

TAKING CARE OF STAFF WELLBEING THROUGH PROMOTING WORK-LIFE BALANCE
We are committed to promoting the integral wellbeing of our staff through a wealth of activities and benefits that encompass the goal of balancing life and work. These initiatives also embody the attention we give to every employee’s welfare. From health talks, neck massage sessions, to DIY salad bowl workshops, we take comprehensive care of our employees’ wellness. Events such as “Hang Lung’s Got Talent” and the “Hang Lung All-Stars Games” also enable our staff to showcase their talents and meet colleagues with common hobbies and interests.

We encourage our staff to maximize the use of their time, knowledge, and expertise by offering a helping hand to those in need, so that they are actively participating in the company’s desire to build sustainable communities. Our staff have completed over 50 charity activities through the Hang Lung As One Volunteer Team since its formation in 2012, clocking over 5,300 hours of voluntary service. Since 2018, we have enrolled every participating staff member in Shanghai’s official registry of volunteers and two of our staff have subsequently been named “Outstanding Volunteers of Shanghai City”, a well-respected recognition from the community.

We offer comprehensive and competitive remuneration packages, with benefits covering commercial health insurance, maternity allowances, physical examinations, annual incentive travel, and birthday and festive bonuses. Dedicated breastfeeding rooms and associated facilities further illustrate the care we have for all our employees’ needs.

GIVING OUR STAFF A BOOST FOR BETTER PERFORMANCE
Our staff have access to a wide range of training and enrichment programs as part of our effort to cultivate talents and support the career development of our employees.

At the beginning of each year, we talk to our staff from different departments and ranks to listen to their learning and development needs. Incorporating an in-depth analysis of staff enrichment needs and our corporate strategies, we publish an annual Training Summary and Planning Report to summarize the efforts of the previous year and outline training plans for the year ahead.
From orientation for new recruits, to the development of language, customer service, leadership, and multimedia skills, we offer a rich diversity of professional development programs to staff at different ranks and stages of personal growth and ranks. Our six-month orientation program, in particular, covers eight “We” modules, namely “We Welcome”, “We Do It Right”, “We Care”, “We Chat”, “We Play”, “We Learn”, “We Work” and “We Achieve”, all of which enable our new colleagues to fully understand and integrate into our company.

We are always keen to see our individual employees, teams, and the entire company to grow together. Our “Supervision and Management” enrichment series explores the role of supervisors in the workplace and effective approaches in coaching subordinates, ultimately empowering supervisory staff with well-rounded management skills. Through the “Hang Lung Five-Star Customer Service” training series, our frontline staff begin their enrichment journey with basic service etiquette, and later learn how to handle customer complaints skillfully. As they gain a firmer grasp on the essentials of customer service, we are able to deliver outstanding service to our customers. We also regularly recommend staff members to take part in external training, thereby giving our staff the opportunity to learn and meet people from outside the company.

Our annual team building exercise is another key element in our training strategy. Through stimulating activities with an emphasis on experience and inspiration, our staff get to internalize our corporate philosophy. Our exercises also promote collaboration and appreciation between colleagues, bringing teams closer together and accentuating their passion and motivation to innovate at work.

“We Do It Right” is more than a slogan – it is our unfaltering commitment to all members of our staff.

关于恒隆地产
恒隆地产有限公司是香港和内地的顶级地产发展商之一,在香港拥有庞大的投资物业组合,并在1990年代起逐步拓展内地市场。公司目前已成功进入上海、沈阳、济南、无锡、天津、大连、昆明、武汉及杭州的市场, 旗下内地项目均以「恒隆广场」命名。随着未来进一步发展,恒隆地产正努力开创前景,矢志发展成为一家备受尊崇的全国性商业地产发展商。

港汇恒隆广场•上海
港汇恒隆广场•上海雄据核心地段--上海最大地铁站徐家汇上盖,汇聚畅旺人流之余,综合世界级购物商场、办公楼和服务式寓所于一体,提供多元整合的优质零售、饮食和娱乐选项,一站式满足国内及海外游客的生活所需。

徐家汇地铁站为三条地铁线的交汇点,项目与地铁站无缝相连,交通便捷,让六层高的商场、两座甲级办公楼和尊贵服务式寓所尽得人流之利。作为上海时尚、餐饮、休闲、生活地标,港汇恒隆广场的商户组合涵盖不同领域,包括提供顶级视听享受的电影院、丰富的特色餐饮选项、一系列优秀时装和配饰品牌,为上海市民带来最前沿的购物与生活体验。

自2017年起,港汇恒隆广场•上海开展了一系列升级改造,提升项目内部人流动线及强化与外部接口,开辟全新的高端零售空间,并引入多个精彩的一线品牌,优化顾客体验。逐步揭晓的优化面貌, 将进一步巩固港汇恒隆广场•上海作为21世纪上海地标的地位。

愿景和使命
我们的业务贯彻一个理念﹕“ 只选好的 只做对的 ”。这不仅是我们的核心业务所系,也是我们对员工、社会和环境的关顾准备。我们相信,这是我们的成功基石,有助我们赢得各界的信心。

我们的愿景、眼光,经验、卓越及对社会的关怀,致力在香港及内地打造世界级商业项目,为股东、租户及顾客带来超凡价值。

步入业务发展的新高峰之际,我们继续保持最高标准,矢志发展成为一间备受尊崇的全国性商业地产发展商。

注重员工沟通,建立多渠道路径
我们利用线上线下不同的媒介,诸如内部月刊《连系恒隆》、In¬tranet、WeShare微信平台等,实时发布公司动态,得以让员工第一时间了解公司资讯。同时,我们也珍惜每一次和员工面对面的交流机会,定期组织安排员工生日会、与管理层的午餐会等各类活动,为不同部门、不同职级的员工创造交流和分享的平台,收集他们的想法和建议。

关怀员工身心,平衡工作与生活
我们致力于促进员工身心健康,并以“平衡生活和工作”为目标提供了多元化的活动和福利,让每一位恒隆的员工感受到公司对他们的重视。

我们通过健康讲座、颈椎按摩、DIY轻盈能量bowl、大暑送清凉等多样化的形式,全方位关顾员工健康。恒隆明星赛、恒隆体育明星赛为员工提供了展现自我风采的机会,员工更是借此平台找到了公司内志同道合的朋友。

另外,公司积极鼓励员工善用自己的时间、知识、技能去帮助社会上需要帮助的弱势群体,与公司携手推动建立可持续发展的小区。自2012年起,公司成立了「恒隆一心义工队」,带领员工完成了50余项公益志愿服务,服务时数超过5300小时。从2018年开始, 公司还为每位参加义工活动的员工注册了“上海市志愿者”称号, 其中两位员工还获评为“上海市优秀志愿者”称号,使得员工的志愿服务得到社会的赞赏。

公司还提供了完善而富竞争力的薪酬及福利组合,设立商业医疗保险、生育津贴、健康体检、年度旅游、生日礼金、节日礼金等多项福利措施,并为在哺乳期内的员工设立专门的授乳室及相关设备, 充分体现了公司对员工的关爱。

助力员工发展,打造高绩效团队
我们提供给员工不同类型的培训和学习发展项目,培育人才及支持员工发展事业。
每年年初,我们都会与公司内不同部门、不同职级的员工面谈了解学习及发展需求,深入剖析员工的培训要点,并结合公司战略规划,推出年度《培训总结报告及规划》,回顾与总结上年度培训的工作总结及有效地规划新一年的培训项目。

对处于不同成长阶段、不同级别的员工,我们制定了广泛的培训课程。课程包括入职培训、语言、客户服务、领导发展和多媒体课程。例如在入职培训方面,我们设计了共计八个模块,为期六个月的计划,分别是“We Welcome”、“We Do It Right”、“We Care” 、“We Chat”、“We Play”、“We Learn”、“We Work” 、“We Achieve”等八个We元素,从而让新员工全方位地了解并融入公司。

我们时刻关注员工个人、团队乃至整个公司的共同提升。「督导管理」系列课程,从认识督导人员的角色定位讲起,到如何完成一次有效的下属辅导,全方位提升具备管理职能的员工的管理技能;「恒隆星级客户服务」系列课程,从基本的服务礼仪开始,到如何有技巧地处理顾客投诉,由浅至深地帮助前线员工掌握工作时所需的客户服务知识,从而为顾客提供卓越优质的服务;公司还定期推荐员工参加外部公开课培训,为员工提供一个外部学习及交流的机会。

每年的团队拓展建设培训,通过丰富生动的活动形式,以体验启发作为培训手段,将公司的理念深入每位员工的潜意识中,同时通过团队拓展,员工能够更为融洽地与团队合作,学会互相欣赏,从而激发出团队更高昂的工作热诚和拼搏创新的动力,使团队更富凝聚力。

“只选好的 只做对的”不单是我们的核心业务所系,更是我们对员工的承诺、坚持。

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