BAXTER DRIVES TOP QUARTILE PERFORMANCE AND BRINGS ITS
MISSION TO LIFE
Baxter, a global healthcare company with 47,000 dedicated employees, has an 86-year history of saving and sustaining lives. We strive to be the best place to work across the globe by driving a high-performance organization where employees pursue rewarding careers, promote an atmosphere of trust and take pride in how we bring our mission to life. Baxter has been operating in Hong Kong for 36 years. We focus our efforts on four areas to build the best place to work for:
• Invest in people and develop talent to their full potential
• Provide a friendly working environment to maximize flexibility and drive collaboration
• Build a “BeWell & Diversity” culture and Inculcate a social responsibility culture in Baxter– Provide friendly working environment to maximize flexibility and contribute back to society and be a responsible corporate citizen with strong volunteerism culture.
Invest in people and develop talent to their fullest potential With Baxter’s unique market position and outstanding corporate culture, we are able to attract the top talent to work with us. Our task is to continuously motivate and develop these high-achievers. Our development framework is simple and practical: 10% training, 20% coaching/feedback, and 70% working experience. Not only do we provide needs-based training opportunities, but also, focus more on the roles of managers, who are equipped with the mindset and skills to provide constant feedback, guidance and support to the employees for their development through the A.C.E (Align, Check-in monthly and Execute) model.
We take employee engagement seriously, as we know that truly engaged employees can bring a tremendous value to our organization and business. We have open channels to listen to our employees for their candid and constructive feedback. We have implemented a series of local initiatives through the five task-force teams over the last couple of years. Take M.I.B (Mission in Baxter) as an example. The team launched a series of new initiatives such as sharing patient stories and paying home visits to patients, so that everyone at Baxter can truly feel the purpose of what we do “to save & sustain lives”.
Reward and recognition is an integral part of our talent strategy. In addition to the annual excellence awards where we recognize the excellent performance, Baxter also provides platforms such as the Baxter Recognition program where our employees can extend their appreciation to anyone at any time, and the Bravo Award that honors those with an exceptional contribution on special occasions.
Provide a Friendly Working Environment to maximize flexibility and drive collaboration
Inclusion & diversity drives innovation, creates trusted partnerships with customers, suppliers and community partners, and contributes to business success. Baxter Hong Kong is committed to providing a friendly environment that supports employees from different backgrounds to achieve work-life balance.
Our office is set up in a way to spark discussions and promote sustainability. And we offer diverse programs such as flexible schedules, working from home, and employee assistance hotline, so our employees are confident that the support from the company is always there even in case of personal challenges.
Our benefits program also embeds a family-friendly element. We provide a comprehensive medical plan that covers dependents, and our employees can apply for extended sick leave if they need to take care of their sick family members. The company has also adopted a flexible working policy for all employees.
A “BeWell & Diversity” culture and social responsibility culture in Baxter
As a global healthcare company, we take the health of our employees seriously and recognize that a healthy, productive workforce is vital to achieving our company goals. We believe that a sustainable health culture, BeWell@Baxter, will lead to improved employee health and productivity.
The initiatives we have implemented in Hong Kong aim to promote physical, mental and spiritual health for our employees. We have sports teams for basketball, soccer, and bowling; we have also launched the “Biggest Mover” health awareness campaign to encourage all employees to incorporate at least 30 minutes of regular exercises into their daily life; we have monthly programs on topics like healthy eating/cooking, stress release and continuous learning. These activities help to foster the culture of “BeWell” and at the same time strengthen the bond and collaboration of employees.
In Hong Kong, we have launched a ‘Your “Dream” Proposal’ competition to encourage patients to discover the world so that they‘re living, not just surviving. The aim of this competition is for Baxter patients to put into writing what their dream and wishes are, and submit a simple yet realistic proposal for Baxter to help put these dreams to life. In 2018, our staff dedicated 300 voluntary hours for 15 local community services, including 96 hours for the patient groups.
With all this, Baxter Hong Kong is committed to creating an exceptional work environment and employee experience. We have received a number of awards and recognitions over the years as an employer of choice:
• “Caring company” by the Hong Kong Council of Social Service 2003- 2019
• “Distinguished family-friendly employer” by Family Council of the Government 2014, 2016, 2018
• “Hong Kong Corporate Citizen” by the Hong Kong Productivity Council 2015-2018
• “Manpower Developer” by the Hong Kong Employees Retraining Board 2015-2017, 2018-2020
• “Best Employer of Hong Kong” by Aon Hewitt 2016, the first healthcare company ever in Hong Kong to receive the award
• “Best Companies to work for” by HR Asia in 2018