AEON Credit Service (M) Berhad was incorporated in December 1996, converted into a public limited company in February 2007 and listed on the Main Market of Bursa Malaysia Securities on 12 December 2007. AEON Credit commenced operations in 1997 by providing Easy Payment schemes for purchase of consumer durables through appointed retail merchants and chain stores.
The business scope was later expanded to include the issuance of credit cards, hire purchase financing for motor vehicles, personal financing schemes, insurance and other services. The Company currently has six regional offices, 71 branches and service centres located in major shopping centres and towns, and a network of more than 12,000 participating merchant outlets nationwide. The company currently has over 4.6 million card members and more than 3,300 employees working with the Company. AEON Credit values its employees as invaluable assets for sustainable business growth venturing into a new era of digitalization – “We value Human Resources”.
AEON Credit sets its foundation of human capital based on the five principles: rationality, ability development, openness to change, fairness and respect.
AEON BASIC PRINCIPLES AND CODE OF CONDUCT
Peace : AEON is dedicated to the pursuit of peace through prosperity.
People : AEON respects human dignity and values personal relationships.
Community : AEON is rooted in local community life and dedicated to making a continuous contribution to the community.
The AEON Code of Conduct Commitment:
- AEON people are always grateful to the many individuals who provide support and help, never forgetting to act with humility.
- AEON people value the trust of others, always acting with integrity and sincerity in all situations.
- AEON people actively seek out ways to exceed customer expectations.
- AEON people continually challenge themselves to find new ways to accomplish the ÆON ideals.
- AEON people support local community growth, acting as good corporate citizens in serving society.
WORKPLACE POLICIES & PRACTICES
AEON Credit is committed to providing a safe and conducive working environment for all employees and ensuring the safety of customers through workplace health and safety programmes. As a healthy workforce is essential to support business growth, the Company will continue to develop and provide workplace health & safety programmes to promote awareness and knowledge for its employees. To ensure the well-being of employees, amenities such as nursing and prayer rooms are provided in all branches throughout the country.
AEON Credit keeps abreast of the changing trends in compensation and benefit packages and ensures that its packages are on par with market rates in order to attract and retain talents. Besides financial packages, the Company also recognises and rewards outstanding performers. In line with this, the Company participates in the market compensation survey by Willis Towers Watson to gain insights on current market practices.
Due to the rising costs of medical care and hospitalisation, the Company revised its healthcare insurance in 2019 to provide better coverage for outpatient claims and incorporate a wider network of panel clinics and hospitals for employees. In line with the green environmental approach, AEON Credit provides employees better access to keep track of their medical claims via mobile applications, thus reducing the use of papers.
To promote a healthy culture among its employees, AEON Credit offers scheduled exercise classes such as Yoga after working hours at the office premises and weekly awareness tips on healthy eating. Fresh apples are given out to employees on “Apple Day” to encourage nutritious eating habits. The Company also rewards employees who adopt healthy lifestyles through the introduction of paid holiday schemes to reduce absenteeism due to sickness.
AEON Credit’s basic principle on human resources emphasises on the need to listen to employees’ aspirations and understanding their needs. The Company believes that engaged employees are more dedicated, productive and motivated to perform. Various channels are available for employees such as meetings between the staff and management, a Human Resource Helpdesk, monthly morning assembly, daily morning briefings, memos and bulletins.
To foster a spirit of togetherness, employees are encouraged to participate in various corporate social responsibility programmes including environmental protection and community service. In 2018, a total of 32 social engagement programmes were carried out to help underprivileged communities involving cleaning-up communal areas and organising games and activities, as well as contributions of basic necessities.
AEON Credit recognises that human resource development is a key factor that will distinguish the Company from its competitors. In FYE2019, the Company invested approximately RM1 million to upskill employees through structured training programmes and instilling a strong learning culture in the Company.
In line with the principle of “Ability Development”, job rotation is one of the talent management strategies adopted by the Company to develop employees’ skills and competencies and grooming future leaders. Through job rotation, employees get an opportunity to explore areas outside their initial scope of work, their interests, potential and capability in handling different tasks and functions. When overcoming new challenges, employees gain job satisfaction and reap higher level of motivation at work.
The Company continues to attract and retain talents by providing a work environment that nurtures talents, whilst inculcating fairness, inclusion and respect for differences as part of its organisation culture. For external employer branding, AEON Credit aims to set an example as a good corporate citizen, by working together with the community to improve the quality of life. AEON Credit actively supports the Malaysian AEON Foundation (MAF), the charity arm of the AEON Group Malaysia.