Monday, October 21, 2019

Swire is a diversified international group with more than two centuries of history. Swire Coca-Cola, the Group’s subsidiary, has been a critical global partner for Coca-Cola since the 1960s in manufacturing, promoting, and distributing Coca-Cola products. Having been committed to the Taiwan market for more than twenty-five years, Swire Coca-Cola Taiwan now has a head office and a manufacturing factory in Taoyuan, ten local offices and three distribution centers across Taiwan, and currently has nearly 900 employees.

AIDING THE EMPLOYEES’ CAREER DEVELOPMENT BY IMPROVING THEIR COMPETENCIES AND BUILDING A STRONG TALENT POOL
Employee development has always been one of the main focuses for Swire Coca-Cola in the Company’s effort towards sustainable development. Particularly, in talent cultivation, all employees would receive comprehensive training and have the Company’s full support since the day they join Swire Coca-Cola; the purpose is to help the newcomers to fit in more quickly and understand the responsibilities of each department better. Moreover, the Company hosts regular ”Lunch and Learn” gatherings with individual employees as instructors sharing their knowledge on various topics. Such meetings allow the employees to learn from each other and exchange ideas in a less formal environment, thus enhancing collaboration and resource sharing.

Swire Coca-Cola develops comprehensive training programs that cater to the professional & leadership needs of each department, including World Class Operations (WCO), business development, and leadership development programs. The Company is dedicated to helping the employees to develop their competencies further, as well as creating a vast talent pool. When employees advance to managerial positions, Swire Coca-Cola would provide managerial training to assists the employees in their transition and help them become efficient leaders.

LISTENING TO THE EMPLOYEES IN OPEN CONVERSATIONS
Being open and engaging in honest communication are the core values of Swire Coca-Cola. The Company values feedback from the employees and provides multiple channels for them to voice their opinions. For example, the Company host the Employee Engagement Survey regularly to gain the feedback from the employees. Further, a suggestion box has been set up since 2014 for the employees to express their ideas freely. From 2018, a live online conference “E-Town Hall” is held quarterly for employees from the fifteen locations across Taiwan – including all local offices and distribution centers – to communicate in a transparent manner.

In the live online conference, the general manager and department heads would report on the Company’s major achievements before directly answering the questions from the employees online. For issues that require following up, the executives would give a progress report in the next quarterly conference. Swire Coca-Cola regards the employees as a critical asset, and the Company values and respects the opinions of each employee.

FULFILLING SOCIAL RESPONSIBILITY AND SOCIAL ENGAGEMENT
Swire Coca-Cola considers the Company as an engaged member of the society and is keen to fulfill corporate social responsibility (CSR). Not only does the Company takes the initiative to facilitate positive change in the community, but it also encourages the employees to participate in such efforts.

Besides its long-lasting dedication to water preservation and youth development, since 2009, Coca-Cola Taiwan began working with Chinese Christian Relief Association, inviting employees to prepare Christmas presents for children from underprivileged families. Also, Swire Coca-Cola would match the employees in the donation and gifts to acknowledge their generosity. For the past decade, Swire Coca-Cola has sent more than 15,000 presents to children across Taiwan, bringing joy to them on Christmas day.

Furthermore, Swire Coca-Cola also dedicates a portion of its annual profit to the Swire Fund, which the company welcomes employee proposals for its utilization. Through this Fund, the employees could engage in social progress and work towards sustainable development together.

太古是一個多元化且經營超過兩百年的環球集團,旗下的太古可口可樂自一九六零年代起已是可口可樂公司在全球的重要策略夥伴, 負責生產、推廣並銷售可口可樂公司的產品。台灣太古可口可樂在台經營超過25年,總公司與生產工廠位於桃園,並在全台各地設有十個營業所與三個供貨中心,目前共計近900位員工。

職能提升 培養接班梯隊 持續協助人才發展

人才發展一直以來都是太古可口可樂永續發展的重點之一,在人才培育上,員工自加入太古可口可樂的第一天起便會接受完整的培訓與關注,幫助新人更快融入可口可樂系統,了解不同部門間的業務職掌與合作關係。此外,透過定期舉辦的午餐學習分享會,依不同主題邀請員工擔任講師,在輕鬆自在的氣氛下學習交流,深化團隊合作與資源共享。
針對不同部門的專業需求,太古可口可樂發展對應的訓練學程,包括世界級工廠營運、業務發展、領導力訓練等等,幫助員工持續發展專業職能,建立完整的人才梯隊。當員工晉升為帶人主管時,太古可口可樂亦提供新任主管專案培訓,持續協助主管在角色轉換過程中,能夠順利過渡並成為高效的領導人。

坦誠溝通 聆聽員工

坦誠溝通是太古可口可樂的核心價值之一,以多元管道持續傾聽員工的心聲,充分理解同仁的想法並持續進行員工心聲調查,了解員工心聲。自2014年規劃線上員工意見箱,讓員工可以隨時回饋意見之外,更從2018年起每季舉辦全體員工直播溝通大會,讓各地營業所、供貨物流中心等15地同步連線。

員工直播溝通大會由總經理與各部門高階主管分享重要成果,並於線上直接回覆員工的提問,針對需後續追蹤的議題,於下一季的直播溝通大會分享執行進度。員工是太古可口可樂的重要資產,每個同仁的意見都被珍視並慎重對待。

社會責任 共同參與

身為有社會責任的企業公民,太古可口可樂持續努力為社會帶來正向的影響力,並邀請員工共同參與。

除了長期關注水資源及青少年發展,自2009年起,台灣可口可樂系統與中華基督教救助協會合作,邀請員工為弱勢家庭兒童準備聖誕禮物,分享溫暖與祝福;為了響應員工的愛心,太古可口可樂加倍提供與員工同等數量的禮物,讓愛心加成。10年來,太古可口可樂已送出超過一萬五千份的禮物,為全台各地的孩子打造溫馨的聖誕節。

此外,太古可口可樂每年都會提撥獲利的一部分,做為太古社會關懷基金,邀請員工提案,一同表決如何使用這筆基金;透過員工對於社會的觀察,讓每位員工成為企業公民的一員,共同體現永續發展與社會責任。

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