Technology has allowed working remotely to become a growing trend but the recent Covid-19 outbreak has sped up the process drastically. Many Malaysians were forced to embrace working remotely from home for the first time when the Movement Control Order (MCO) in Malaysia came into effect on March 18.
This has allowed a number of Malaysian businesses to continue operating despite the temporary closure of their offices. Some businesses that were previously considering expanding and relocating are now delaying or rethinking their future physical space expansions, said Knight Frank Malaysia executive director of capital markets James Buckley. Would Covid-19 permanently shift working patterns when normal times return? Not really, as Buckley believes with the rising acceptance of flexible or home working the traditional office will also evolve. “This does not mean the death of the office, but we could see a shift in the working model where it becomes more a place for connection, socialisation, creativity and innovation,” he said in a media statement. He noted that office accommodation is considered a high fixed cost and business leaders may consider whether it is actually necessary for all teams to have a dedicated desk. “Hot desking, remote working and some provision of co-working can help businesses reduce this fixed cost and provides flexibility to scale up or reduce business space as and when required,” said Buckley.
According to Knight Frank Malaysia, before the Covid-19 chaos, the future of work was already expected to move toward working remotely. However, that movement has clearly been expedited. This trend is not only changing how work is currently being conducted, but also how it will continue to operate in the future. To ensure business continuity, organisations are advised to have a solid networking infrastructure in place, enabling their employees to stay connected and be productive while working remotely, said the real estate consultancy. Citing the 2019 IWG Global Workplace Survey, Buckley said over half of employees globally are working outside of their office headquarters for at least 2.5 days a week, 65% of businesses say flexible working helps them to reduce CAPEX/OPEX and manage risk while 85% of respondents confirm that productivity has increased in their businesses as a result of greater flexibility.
Knight Frank Malaysia executive director of corporate services Teh Young Khean said the Covid-19 outbreak is a chance for companies to re-examine the relationship between companies and their employees, and to elevate their corporate culture to be mutually beneficial for everyone. “The upside of working from home is being able to avoid long commutes, the preparation time and additional costs of being out of home. It can be treated as financial benefits given cost avoidance which becomes available to individuals,” he noted. However, Teh added that employees’ self-discipline will be a major concern for employers and trust needs to be built as work from home requires minimal supervision. “On the other hand, someone working from home may end up working for longer hours than if the work was carried out at the workplace, thus increasing work pressure levels. The same level of discipline is therefore needed to know when work should stop and normal home life begins,” he said.
In the United States, one effect of the coronavirus pandemic has been a huge increase in the number of Americans working from home. The question is: How many of them will be able to do it when the COVID-19 crisis fades?
An early-April 2020 MIT survey of 25,000 American workers found that 34% of those who’d been employed four weeks earlier said they’re currently working from home. Combined with the roughly 15% who said they’d been working from home pre-COVID-19, that means nearly half the U.S. workforce might now be remote workers. And that’s also true, the researchers say, for workers 55 and older.
Working from home, research has found, can boost employee productivity, improve work/life balance and foster better mental health (not to mention reduce pollution from commuters). Some forward-thinking employers have taken extra steps to help their employees work remotely during the pandemic.
Not Everyone Can Work From Home
But, let’s not forget that working from home is “a sign of privilege,” said Schulte, author of the bestseller Overwhelmed: Work, Love & Play When No One Has the Time. It’s mostly something that knowledge workers with computer-based jobs are being told to do. Millions of Americans — from grocery clerks to ER physicians — don’t have that luxury. And AARP analysts have noted that many older workers also live in places with lousy broadband access, making remote work difficult or impossible.
Also worth remembering: some people who are now working remotely aren’t doing so because their employer likes it, but because it’s become a necessity to get jobs done.
Neil Webb, a business development director in London, tweeted that he’d recently heard two people note that, “You are not working from home; you are at your home during a crisis trying to work.”
Still, remote work experts like Michael Solomon and Rishon Blumberg, co-founders and managing partners of 10x Management, say the “future of work has arrived.” Patricia Strach, interim executive director at the Rockefeller Institute recently said that “this forced work-from-home experience is showing us that work-from-home arrangements are a viable strategy for many businesses and that this is likely to be true even after the crisis is over.”
Skepticism About A Post-Pandemic Work-From-Home World
I’m not so sure about that, though I do think the future of work has changed. My skepticism comes from the fact that before the pandemic, many employers refused to let staffers work from home full-time or part-time or didn’t allow it and I suspect after it, many will return to their old ways. Some were dubious about whether jobs would get done if employees weren’t in sight, onsite. That’s a concern many still apparently have.
In a March survey of HR execs by the Gartner IT research firm, 76% said the top employee complaint during the pandemic has been “concerns from managers about the productivity or engagement of their teams when remote.” Schulte calls these concerns part of “the facetime culture” of the workplace (as opposed to a FaceTime culture), where you need to show your face in person and where unplanned “hallway moments” can lead to work assignments.
Researchers have also demonstrated that face-to-face work teams perform better than virtual ones in creative assignments. During the Future of Work webinar, co-host Henry Grabar of Slate attributed this to what’s known as “psychological safety.” It’s about feeling comfortable expressing ideas with your co-workers. “When you work online, it can be harder to read people,” Grabar said. “So, you see a kind of self-censorship.” Added Schulte: “It takes skill to communicate in a remote setting.”
And, before the pandemic, some employers just didn’t have the tech chops to allow remote work. For instance, According to Routefifty.com writers Katherine Barrett & Richard Greene, only 19% of local governments had any telework arrangements for their employees in 2019; fewer than half the states did.
What Employers Might Do Once COVID-19 Fades
But now that work-from-home has been shown to be possible for millions of workers, odds are that when the COVID-19 crisis is over, more employers will let some employees do it some of the time. “Once businesses and individuals invest in the fixed costs of remote work,” the MIT researchers wrote in their recent report, “they may decide to stay with the new methods.” Partly, that will be because staffers demand it after having worked remotely successfully. Partly, it’ll be to reduce the cost of the employer’s real estate.
But employers also know that not every worker will want to work from home, either due to tech issues or the lack of sociability. In Buffer.com’s 2019 State of Remote Report, 19% of remote workers called loneliness their biggest struggle with working from home and 17% cited collaborating and/or communication. And employers also know that managing remote workers takes work. So, rather than having either an everybody works in the office policy or an everybody works from home one, look for a hybrid of the two.
A New York Times NYT article on “tomorrow’s workplace” just quoted RXR Realty Chief Executive and Chairman Scott Rechler as saying: “There could be A teams and B teams working [remotely] different days.” And in the post-pandemic offices, look for employees to be sitting further away from each other than in 2019 — with bottles of Purell on every floor.