About Concentrix and Concentrix Vietnam
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. We are Different by Design.
Concentrix expanded its footprints in Vietnam in 2017. Our state-of-the-art sites in QTSC Building 1 & 9, in Ho Chi Minh City, are located in the country’s largest IT park and easily accessible to various transportation, residential and retail options to attract a diverse talent pool. We are growing faster than ever and coming up with our newest site in the next 60 days.
Concentrix Vietnam is a place where our employees are free to be their authentic selves, follow their passions and build a rewarding career. With a focus on work-life integration, employee engagement and employee experience, we empower our employees and enable them to build great careers and that’s what makes us a great workplace.
The 3Vs ― Visibility, Velocity and Value: These three interdependent principles guide the way each of us operate on a day-to-day basis.
Visibility: Visibility throughout the organization allows us to quickly see and address problems and opportunities. We foster a culture of listening and learning from the industry, our clients, and from our people.
Velocity: Velocity allows us to adapt quickly and anticipate changes in the marketplace and our clients’ business.
Value: We ensure that value to our employees, clients, and shareholders is considered and upheld in all we do. Upholding these 3Vs is how we have built successful relationships with our clients and how we know we will continue to be successful in the future.
LIFE AT CONCENTRIX
Health & Well-being: We view health and well-being as key drivers of our people’s happiness and success. Regular medical and health checkups are being organized to ensure that our employees keep a track on their health status. Yoga sessions help our staff with improved productivity and increased motivation. Detox days boost overall health of our staff with the goodness of clean and healthy juices.
Employee Assistance Program: Our unique Employee Assistance program is a 24×7 counselling service available to our staff and their immediate family to help them get through tough situations in their personal and professional lives.
Learning and Development (L&D): Concentrix Vietnam has an effective L&D strategy that aims to improve the performance of the employees and hone their skills. Alongside the traditional methodologies, e-learning modules ensure that people can learn continuously and at their own pace, anywhere and anytime. We focus on curating the best content available, delivered in an effective manner through virtual platforms/ video-based learning/ traditional classroom training.
ROOTS: Our inhouse ideation platform where our staff are encouraged to focus on ideation, think differently and most importantly, have fun while they ideate.
Growth opportunities and career pathing: We focus on our employee’s holistic development and grooming through multiple offerings which includes a host of learning interventions and action experiential interventions. Our employees are offered a structured guidance on creating a Career Progression Roadmap by enabling them with the relevant skillsets.
Fun At Work: We not only believe in delivering great customer service to our clients, but also in providing a fun-filled and an engaging work environment to our employees. Our various annual events and festive celebrations offer employees an opportunity to come together, unwind, enjoy, and relish the spirit of One Team, One Company, One Concentrix. Festivals, adventure sports, comedy shows, culture events, dance and singing competitions, Town Hall, Detox Day, Birthday and work anniversary celebrations, talent hunt, … the list is endless! Our football tournament is one of the most sought-after activities amongst our staff as it teaches them coordination, teamwork and sharing.
Employee Referral Program: Our employee referral program ‘DOUBLE YOU’ gives an opportunity to our current employees to refer their friends and family for career opportunities with us and get great rewards on their successful joining.
CSR: Our employees acknowledge the importance of pursuing purpose and embracing the commitment to the communities we operate in. Our CSR activities empower them to take action around causes they care about.
REWARDS & RECOGNITION
My Rewards: My Rewards is an online Rewards and Recognition (R&R) program recognizing and celebrating employees’ performance. It is a point-based rewards platform with closed wallet feature across all major eCommerce sites. With My Rewards, we aim to drive transparency and simplification of R&R process. Employees gain reward points from their respective managers based on their performance against the parameters defined in the R&R plan.
President’s Club: President’s Club is one of the most prestigious awards at Concentrix. This award recognizes top performers who reflect our Concentrix culture and have made invaluable contributions to the company’s growth. Winners are taken to an exotic getaway with a companion of their choice and they are joined by the senior leaders.
Unsung Hero: This award recognizes our employees for their exemplary performance and the winners are recognized personally by our President over video conference.