About Manulife Vietnam
Manulife Vietnam’s mission is to make decisions easier and lives better for their customers and their staff. By becoming the most digital, customer-centric market leader in the industry Manulife can better deliver financial advice, insurance and investment solutions.
Manulife’s values define who they are and what sort of company they want to be. Embracing the idea that culture can be a distinct competitive advantage, Manulife refreshed their values and focused on building a new culture that improves how employees think, act and work. More importantly, their six values determine ‘how’ they do things at Manulife and this is crucial to their Customer Experience Transformation program and future success.
Embracing their new values has seen them redefine the definition of success and leadership; implement learning and development programs, create health and wellness activities that enhance employee engagement, and help inspire their employees to achieve a more meaningful career and give back to the community.
There is no one magic ingredient that makes for a great employee experience. At Manulife it’s a combination of factors that help deliver an amazing employee experience:
Creating a safe working environment
Manulife focuses on strengthening trust-based relationships and providing a safe working environment for all. At Manulife that means promoting respect, dignity and tolerance that is free of discrimination, harassment and violence.
Unlimited opportunities to succeed
To help their employees make decisions easier and lives better for our customers, Manulife offers work that both challenges and makes a difference within a flexible and supportive environment. Their philosophy of “This is you, unlimited” offers all employees the chance to develop by growing personally and professionally through online innovative tools and learning programs, designed with their needs in mind.
Navigating a clear career path
The Success Profile and MyCareer tools help set development goals to navigate your career. This framework of tools and resources offer an interactive guide that provides more detail on the skills and capabilities needed to demonstrate our critical behaviours and help employees towards their career goals. Manulife’s Career & Learning week also gives employees the chance to develop and discover new opportunities for growth.
Making people the key to our success
Manulife’s People Strategy focuses on identifying and nurturing talent by developing both hard and soft skills through initiatives like the SPARKS and LEAD programs. These platforms give both young and established talent the opportunity to be developed as future leaders and successors of our business. Additionally, Manulife focuses on retraining and upskilling our workforce to perform new roles as our business continues to transform.
Building a #WinningTeam
Winning isn’t just about being number one, it’s also about how you get there and of course the best way is through teamwork. Manulife has already found their winning momentum needed to drive the company forward, but now it’s about creating a high-performing team. In Vietnam, Manulife’s High Performing Team program is helping develop high levels of collaboration and innovation that produce stronger teams and better results.
Diversity and inclusion is an advantage
We believe that strength lies in embracing our differences and that diversity is an advantage. We are committed to delivering a meaningful, sustainable gender balance in business leadership, and the Vietnam chapter of the Global Women’s Alliance (GWA) has been a key driver for change. Our Male Allies program also complements the work of the GWA and has helped advance gender equality across the organisation by modelling progressive behaviours and thinking.
The Benefits of a Holistic Approach
Taking a holistic approach to our employee benefits allows the company to offer comprehensive and meaningful support across three key areas of Wellness, Healthcare and Protection. Manulife continuously review and benchmark themselves to stay competitive and relevant in the benefits they offer their employees.
Feedback is a gift
Manulife’s employee engagement survey is conducted through a partnership with Gallup, helping the company increase engagement, drive performance and ultimately create a great workplace. This year the company achieved the highest engagement score in Asia for the Manulife franchise and are on the verge of a top quartile ranking.