HSBC plans Zoom-free Friday afternoons for some UK staff in an effort to tackle stress caused by working from home during the COVID-19 pandemic. The trial programme follows similar plans announced by other firms to boost well-being among employees. It applies to its commercial banking unit, which covers current accounts, loans, mortgages and credit cards.

The move comes as HSBC pursues plans to shrink its office space by 40% in a post-pandemic shake-up. HSBC confirmed it was testing the idea as part of a taskforce looking at the future of work in its UK bank. “The trial will involve a number of people committing to not setting up Zoom meetings on a Friday afternoon to allow space for other work,” said a spokesperson for the bank.

With more people working from home as coronavirus curbs discourage the daily commute to the office, video conferencing apps such as Zoom provide a necessary means of enabling staff to meet. However, they have also given rise to talk of “Zoom fatigue”, as concern grows about the extent to which work can encroach on people’s home lives under lockdowns.

Other firms, such as Citigroup, have already brought in Zoom-free Fridays, with chief executive Jane Fraser speaking out against the “blurring of lines between home and work and the relentlessness of the pandemic workday”. Other firms tackling the issue of hybrid working include accountancy giant KPMG, which has told its 16,000 staff they can leave early one day a week.

Even Zoom boss Eric Yuan has acknowledged there is a problem. Last week, he told the Wall Street Journal’s CEO Council Summit (held on Zoom) that he suffers from Zoom fatigue and no longer schedules back-to-back meetings.

At the same time, HSBC worldwide is pushing ahead with one of the banking industry’s most drastic responses to the pandemic, including cost-cutting plans that will reduce its workforce by about 35,000.



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